eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply
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Automate e-mail Delivery
   
     Your Website visitors have the option to send e-mail messages and receive an intelligent e-mail autoreply, immediately. The autoreply changes, depending on the content of the e-mail received.   You reduce the need for a human to answer e-mails and  shortens the time for customers to get answers.

       Your customers get answers to their questions, so they are less likely to click away to another site.  Intelligent e-Mail autoreply means less phone calls to your call-center and a reduction of humans to respond to e-mails. Send Advertisements in every autoreply. Simply embed a link/graphic in your Website, and immediately you are ready to go. Send us an e-Mail now.

How Does It Work
     The system uses artificial intelligence to select the best reply from a list of autoreplies files deposited on the system. Both the e-Mail message and the autoreply are routed to the relevant department in your company for review and additional  communication, if necessary.

Customer Relations Management (eCRM)
    The e-BizMessage service is perfect for customer acquisition and customer relations management.  Your company also has access to the eCRM database, providing you with users information, such as name, e-mail address/phone number, product(s)/service(s) of interest, Web pages visited, etc. Use this information to build/extend e-business relationships.

Features

  • Convenient means for online customers to ask questions and get answers.
  • Automatic reply to sender within seconds. The autoreply is constructed based on the e-BizMessage content.
  • Automatic Message routing/forwarding to the correct department or customer support representative. Routing is dependent on the content of the message.
  • Efficient processing and response to a  large volume of mail messages
  • Advanced Message processing, including our artificial intelligent natural language processing.
  • Provides additional user information, such as sender's name, e-mail address, current Web page, and previous Web pages visited.

Benefits

  • More satisfied customers since visitors get answers to their questions.
  • Encourage e-mail communication with your company.
  • Relieves the need for humans to read and respond to a large volume of e-mail messages.
  • Reduce cost  for handling mail messages.
  • Increased customer acquisition and customer retention.
  • Customer Relations Management (CRM) database. Collects valuable information on person sending the message, and provides opportunity to build future e-business relationships with Website visitors.
  • Outsourcing of e-mail services.
  • Increased company profits.

eCRM information is forwarded to a database on your system for future access by your company.