eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

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Customer Relations Management
 
     The eCRM service integrates Internet Contact Management, Scheduled E-mail Broadcasting, Website Chat, and Website Customer Acquisition/Retention services. 
 
You get the capability to provide superior Customer Support directly from the Web, worldwide. Manage and share contact information in one place.      
 

System  includes 

  • Online Contact Management
    -   Contact Information Storage/Retrieval from anywhere and anytime 

    -   Easy Upload of Contact Information (Sync with Outlook, etc)
    -   Integration of Forms at Your Website for Contact Information Storage

    -   Memo/Notes of communications with Contacts
    -   Appointment Scheduler

  • E-mail Delivery Service
    -   Schedule delivery of of Emails (Daily Weekly, Monthly)
    -   Email Broadcasting to your Contacts.
    -   Stored Email Documents for reuse in the future
    -   Send Email to Contacts by clicking on Contact Record

  • Text-To-Phone Messaging
    -   Create Voice Messages quickly by converting text-to-speech

  • Website Chat Service
    -   Integrate Website Chat information in your Contact Management System.

 

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