eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

 eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

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Customer Relations Management
 
     The eCRM service integrates Internet Contact Management, Virtual Call Center, Voice Message/IVR Broadcasting, Scheduled E-mail Broadcasting, Website Chat, and Website Phone Call. 
 
     There is no need to invest in expensive and complex hardware or software. You get the capability to provide superior Customer Support directly from the Web, worldwide. Manage and share contact information in one place.      
 

The eCRM System  includes 

  • Online Contact Management
    -   Contact Information Storage/Retrieval from anywhere and anytime 
    -   Photograph of your Contact
    -   Easy Upload of Contact Information     
    -   Integration of Forms at Your Website with Contact Management System
    -   Memo/Notes of communications with Contacts
    -   Appointment Scheduler

  • Voice Message/Outbound IVR Broadcasting to your Contacts
    -   Send Pre-Recorded Voice Messages to multiple contacts simultaneously
    -   Give your contacts the option to press "1" to speak to live customer support
    -   Send Outbound IVR Messages (e.g. Telephone Surveys and Bill Payment calls)
    -   Get Online Report of voice message broadcasting

  • E-mail Delivery Service
    -   Schedule delivery of of Emails (Daily Weekly, Monthly)
    -   Email Broadcasting to your Contacts.
    -   Stored Email Documents for reuse in the future
    -   Send Email to Contacts by clicking on Contact Record

  • Virtual Call Center
    -   Phone-to-Phone calls to Contacts by clicking on Contact Record     
    -   Reminder Phone calls to yourself

  • Text-To-Phone Messaging
    -   Create Voice Messages quickly by converting text-to-speech

  • Website Phone Call Service
    -   Place a the "Website PhoneCall Button" in your Website and give your customers the option to trigger calls at your Website.
    -   Integrate Website PhoneCall information in your Contact Management System.

  • Website Chat Service
    -    Place a the "Website Chat Button" in your Website and give your customers the option to initiate Chat calls at your Website.
    -   Integrate Website Chat information in your Contact Management System.

 

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