eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply

eCRM, CRM, phone call from my website, telephone call from my website, web-triggered callback, person to person chat, Customer Care, Web-Enabled, Call Center, Callback, e-mail autoresponder, e-mail automatic reply
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Virtual Receptionist

  • Greet your callers with a professional Voice message

  • Route calls to a phone number, department or  employee.

  • No equipment or software needed

  • Online Configuration and Reconfiguration

 

IVR System

Get your own turnkey IVR System 

 

 

 

Interactive Voice Response Service
Outsource your Interactive Voice Response (IVR) requirements. No need to purchase costly equipment and do your own technical support. You get a total turnkey solution, connected to the telephone network, and ready to use. 
Typical Applications
  • Marketing Surveys
  • Customer Satisfaction Surveys
  • Service Evaluation
  • Phone Surveys
  • Academic Course Evaluation
  • Telephone Bill Payment
  • Employee Evaluation
  • Telephone Polling
  • Job Interview Screening
  • General Purpose IVR
Inbound IVR
We provide you with an 800 number which rings directly to your IVR service. Your contacts dial the 800 access number and navigate a series of voice prompts and/or input data.
 
Outbound IVR
The outbound IVR system automatically dials your contacts, and gives them the option to navigate a series of voice prompts and/or to input requested data. Its ideal for telephone surveys or telephone polling. Make thousands of phone calls at the same time. Just upload your Contacts to the Contact Management System and then schedule the date/time for the calls. 

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The IVR Service Includes
  • Rapid Development, usually in days not weeks.

  • Data Collection from Callers. 

  • Voice Message Recording from Callers.

  • Call forwarding to your company departments, call center, or anyone.

  • Data Input Verification. Request Caller to Verify Collected Data. 

  • Data Input Validation. Search Database for User Input. 

  • Customized Voice Prompt based on User Inputs.

  • Collected Data is immediately accessible online.

  • Online Call Records and Account Information

  • Easy recording of your voice prompts: Just call our 800 number and record.

  • Technical Support.

Call 1-(888)-888-9399