Privacy Policy

Telezia ("we", "us", "our") provides AI-powered phone receptionist services for businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information you provide

• Account information: name, business name, email address, phone number, and password when you register.
• Business information: details you configure for your AI receptionist, such as company hours, FAQs, products, services, and appointment settings.
• Payment information: processed by our payment provider (Stripe). We do not store full credit card numbers on our servers.

Information collected automatically

• Call data: when your AI receptionist handles a call, we record the caller's phone number, call duration, and a transcript or summary of the conversation to deliver the service and improve accuracy.
• Usage data: IP address, browser type, pages viewed, and timestamps when you use the dashboard.
• Cookies: we use a session cookie to keep you logged in. We do not use third-party advertising cookies.

Information from connected services

• Google Calendar: if you choose to connect your Google Calendar, we receive an OAuth token that lets us read your availability and create or update calendar events on your behalf. We do not access any other Google data.

2. How We Use Information

• To provide and operate the AI receptionist service on your behalf.
• To process payments and manage your subscription.
• To improve the accuracy and quality of our AI models and service.
• To send you service-related notices, such as changes to this policy or your account.
• To detect, prevent, and address fraud or technical issues.

3. Google Calendar Integration

Telezia's use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements.

When you connect your Google Calendar:

• We request access to the https://www.googleapis.com/auth/calendar scope, which lets us read your calendar availability and create or modify events.
• We store an encrypted OAuth refresh token on our servers, keyed to your account.
• We use this token only to perform calendar operations required by your AI receptionist (e.g. creating an appointment when a customer books one).
• We do not sell, share, or use your Google Calendar data for advertising or any purpose unrelated to the service.
• You can disconnect Google Calendar at any time from your dashboard, which revokes our access and deletes the stored token.

4. Information Sharing

We do not sell your personal information. We share information only with:

• Service providers who help us operate the service (hosting, payment processing, telephony, AI model providers). These providers are contractually obligated to protect your data.
• Legal authorities when required by law or to protect the rights and safety of our users or the public.
• Successors in the event of a merger, acquisition, or sale of assets.

5. Data Retention

• Call recordings and transcripts are retained for up to 12 months, or as long as needed to provide the service.
• Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations.
• Google Calendar OAuth tokens are deleted immediately when you disconnect the integration or delete your account.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Export your data in a portable format.

To exercise these rights, contact us at privacy@telezia.com.

7. Security

We use industry-standard measures to protect your data, including encryption in transit (HTTPS), encrypted storage of OAuth tokens, and access controls on our servers. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Telezia is not intended for use by anyone under the age of 16. We do not knowingly collect information from children.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date and, for material changes, notify you by email or through the dashboard.

11. Contact

Questions about this policy? Contact us at privacy@telezia.com.